Providing excellent customer service has always been a critical component of business success, but in today’s rapidly changing and digital world, it has become more important than ever. With increasing competition and rising customer expectations, businesses must focus on delivering exceptional customer experiences to differentiate themselves from the rest.
Customer Service Excellence in the Future World
$35.00
Course Fee is in Singapore Dollars (SGD)
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Description
- Duration: 90 Minutes
- Certification: Participants will receive a Certificate of Completion upon successfully completing the course
- Who Should Attend: Frontline Customer Service Agents, Retail Professionals, Hospitality Professionals, Call-Centers, Customer Support Managers, Sales and Account Managers, Entrepreneurs, Marketing Professionals, and Anyone interested in Customer Service Excellence in the Future World.
Course Objective
Develop the knowledge and skills needed to provide excellent customer service in a rapidly changing and digital world.
Learn how to build and manage effective customer service teams in a digital environment, including recruiting and training staff and fostering a culture of excellence.
Pre-Requisite
No pre-requisite. Customer Service Excellence in the Future World is suitable for everyone.
Examination
No Examination
Course Outline
Topics Covered
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In a rapidly evolving business landscape, customer service stands as the linchpin for organizational success. This course delves into the dynamic realm of customer service, addressing the needs of today and tomorrow.
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Topics Covered
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Customer Service Excellence in the Future World involves rigorous usage of real-time case studies, hands-on exercises and group discussion
Individual or Self-Sponsored Learners
- STEP ONE: Select your preferred batch / category above
- STEP TWO: Click on Add to Cart
- STEP THREE: In the pop-up page, click on View Cart
- STEP FOUR: In the Cart page, click on Proceed to Checkout
- STEP FIVE: In the Checkout page, complete the Billing Details and click on Place Order
For corporate-sponsored participants, batch registration, or any questions on the course
Chat with an Education Officer
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Certificate VerificationAll certificates issued by CASUGOL are to individuals who have successfully completed CASUGOL Certification Programs / Executive Workshops and have fulfilled all requirements by demonstrating proficiency in applying the knowledge and skills acquired. Click below to verify certificate
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What You Can Expect
 Technology-Based Training |
 Open-Source Tools |
 80% Hands-On Exercises / 20% Theory |
 Designed by Industry Leaders and Subject-Matter Experts |
 Progressive Learning |
 Highly interactive, supportive and encouraging |
 Be recognized as a CASUGOL Certified Professional |
What Learners Say
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