Certified Lean IT Professional (CLIP)

IT department is expected to be highly responsive in order to prevent businesses from coming to a standstill and substantially slow down their ability to satisfy customers. With Lean IT, members of an IT department will be able to proactively approach and anticipate the needs of internal customers enhancing productivity and maximize efficiency of the organization.

Lean IT also allow organizations to better manage variation by measuring and controlling, influencing and streamlining processes and projects, decrease overall cost.

Course Information

  • Duration: 4 Day / 32 Hours
  • Who Should Attend: Professionals and Anyone interested in acquiring acquiring knowledge and skills on applying principles of Lean to IT operations

Course Objective

Certified Lean IT Professional (CLIP) is a program designed anyone interested in acquiring knowledge and skills on applying principles of Lean to IT operations.

Pre-Requisite

NA

Examination

Participants are required to attempt an examination upon completion of course. This exam tests a candidate’s knowledge and skills related to Lean IT based on the syllabus covered

Certification

Participants will be awarded a Certificate of Competency and recognized as a Certified Lean IT Professional (CLIP) upon meeting the requirements and passing the examination

Module 1 Introduction to LEAN IT

  • Lean IT: The intersection of Lean, Six Sigma, and Information Systems
  • How economic pressure to reduce costs affect the organization
  • Proliferation of online transactions
  • Green IT

Module 2 What is Waste?

  • Different types of waste
  • Waste in IT operations

Module 3 Principles of LEAN IT

  • Value streams
    • Services provided by the IT group to the parent organization
  • Value-stream mapping
    • Diagramming and analyzing services
  • Flow
    • Just-in-time systems and integration
    • Flow vs waste
  • Pull/Demand systems
    • Handling service requests
  • Exercise
  • Server provisioning – Case Assignment
  • Software development APIs – Case Assignment

Module 4 The Challenges of LEAN

  • Resistance to change
    • The fear of job loss
  • Fragmented IT Departments
    • Managing cumulative waste across technology silos

Module 5 Analysis Concepts, Techniques and Tools

  • Observing processes
  • Measuring performance
  • Quantifying innovation
  • Understanding the key aspects of a KPI
  • Time as a critical factor in IT
  • Exercise: Measuring the current state of an IT department

Module 6 Implementing A LEAN IT Strategy in Your Organization

  • Reference implementations
    • Adapting manufacturing theory to digital service processes
  • Value-stream visualization
    • Kanban cards
    • Visualizing the digital, intangible and abstract
    • Tools and techniques

Module 7 Deployment and Commercial Support

  • Outsourcing application development and maintenance (ADM)
  • Automating provisioning services
  • Performance monitoring
  • Exercise – Processing tickets – Case Assignment

Module 8 Complementary Methodologies

  • Agile, Scrum and lean software development
  • Six Sigma
  • Capability Maturity Model Integration (CMMI)
  • Information Technology Infrastructure Library (ITIL)
  • Universal Service Management Body of Knowledge (USMBOK)
  • COBIT

Module 9 Future Trends in Business and IT