Building Confidence Through Assertiveness (LMF108)

Building Confidence Through Assertiveness (LMF108)

LocationJan to MarApr to JunJul to SepOct to Dec
SingaporeTBATBATBATBAEnrol Now

Learning Objective

  • Help participants acquire the skills basic to effective and responsible assertion
  • Participants gain insight on the emphasis on providing a safe, comfortable, sharing environment where they can learn and incorporate new skills that allow them to respond to others with more confidence.
  • Provide a positive group atmosphere in which participants will feel relatively comfortable in trying out new behaviours.
  • With basic assertive skills as a foundation, this workshop allows participants to set individualized goals and through interactive exercises, practice new behaviours, while providing and receiving feedback.
Course Duration
2 Days
Target Audience
General
Course Outline
This active, highly interactive program that addresses the following through structured exercises, group discussion and positive feedback.
  • Differentiation between passive, aggressive, assertive communication
  • Enhance emotional intelligence and social intelligence
  • Self esteem as it relates to communication
  • Verbal and non-verbal communication
  • Personal boundaries and knowing when to speak up
  • Conversation skills and finding one’s voice
  • Active listening and open vs closed questions
  • When to self-disclose
  • Initiating, ending and joining in
  • Giving and receiving feedback - Dos and Don’ts
  • Assuming responsibility for one’s experience
  • Responding to requests, setting limits, when to say no
  • Communication technique: the D.E.S.C. (Describe, Express, Specify, and Consequence) script
  • Setting effective goals using S.M.A.R.T. (Specific, Measurable, Achievable, Realistic, and Time-based) objectives
  • Supplement Material
    A student manual is available for the learner to follow during the instructor’s presentation.
    Benefits to the participants
    Throughout the activities, the learners will look at various topics to build confidence through assertiveness
    Course Evaluation
    A course evaluation will be completed by the learners once the course is finished.

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