Exceptional Customer Service (LMF130)

Exceptional Customer Service (LMF130)

LocationJan to MarApr to JunJul to SepOct to Dec
SingaporeTBA14 to 15 MayTBATBAEnrol Now

Learning Objective

  • Raise awareness of the importance of customer service (internal and external clients)
  • Identify behaviours and work methods that allow for better service delivery
  • Learning how to handle sensitive situations
  • Practice the basic skills and techniques to effectively listen and communicate effectively with the client
Course Duration
2 Days
Target Audience
General
Course Outline
This is a highly participative and interactive workshop. Several self-assessment instruments are used to help in the identification and learning process. Participants will also have the opportunity to work in teams and groups on several case studies and then meet together in plenary for group discussion, sharing and learning.

Powered By BEVA®Group / BEVA®Learning Institute