Assertive Communication (LMF103)

Assertive Communication (LMF103)

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Learning Objective

Provide participants with: a recognition of what constitutes appropriate assertive behaviour; insight into their present ability to assert themselves; and development and application of communication techniques for responsible assertiveness at work.

Course Duration
2 Days
Target Audience
Course Outline
“How assertive am I?”  
  • A self-assessment questionnaire on Assertive Communication Techniques
  • Modelling and practice in applying the principles and techniques to specific work related situations
  • What it means to behave?  
  • Submissively
  • Aggressively and assertively
  • Recognizing the consequences of each of these behaviour
  • Supplement Material
    A student manual is available for the learner to follow during the instructor’s presentation.
    Benefits to the participants
    Throughout the activities, the learners will learn to communicate in an assertive way.
    Course Evaluation
    A course evaluation will be completed by the learners once the course is finished.

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