Simplifying Your Customer Journey

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Date: 10 Jun 2021

Time: 8:00am to 10:00am
(Singapore Timezone)

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Course Information
  • Duration: 2 Hours

  • Certification: Participants will be awarded a Certificate of Completion upon completing the course

  • Who Should Attend: Anyone interested in acquiring the essential knowledge to understanding a customer’s journey and achieving Service Excellence
Course Objective

Designed for participants who are interested in acquiring essential knowledge on how to simplify your Customer Journey.

Topics Covered
  • Understanding the Modern Consumer
  • Business Challenges in Serving the Modern Consumer
  • Defining a Customer Journey
  • Key Steps to Simplifying a Customer Journey
  • Focus on the Customer Experience
  • Prioritizing Simplicity and Remaining Flexible


Simplifying Your Customer Journey involves rigorous usage of real-time case studies, and group discussion

Why CASUGOL

Customization of Programs for specific industry, organisation, government agencies, statutory boards.

Flexible programmes designed to cater to the individual needs of participants, whether for professional upskilling, or for general interest.

Benefit from contribution from leading Industry Experts, Academics, and Researchers from across the world.

Opportunities for employers to develop their workforce and for individuals to enhance their career.

Dynamic learning environment that providing participants with professional networking opportunity.

Online support for participants after the training.

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