Simplify Your Customer Journey

Customers prefer simplicity in their journey, minimizing the need to make complex decision to achieve their goals. To stay competitive in this fast pace digital economy, businesses are expected to innovate and disrupt incumbent buying processes by making engagement and transaction with customers as straightforward as possible. Simplicity will also provide businesses with the agility to adapt to the uncertainty of current times.

Simplify Your Customer Journey

$8.00

Course Fee is in Singapore Dollars (SGD)

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Mode of Delivery

Date

Time / Duration

Clear

SKU: N/A Category: Short Courses

Description

Course Information

Duration: 90 Minutes
Certification: Participants will be awarded a Certificate of Completion upon completing the course
Who Should Attend: Anyone interested in acquiring the essential knowledge on how to simplify a customer’s journey and achieving Service Excellence

Course Objective

Acquiring essential knowledge on how to design and simplify your Customer Journey to achieve service excellence.

Topics Covered

Understanding the Modern Consumer
Business Challenges in Serving the Modern Consumer
Defining a Customer Journey

Key Steps to Simplifying a Customer Journey
Focus on the Customer Experience
Prioritizing Simplicity and Remaining Flexible

Simplifying Your Customer Journey involves rigorous usage of real-time case studies, and group discussion

Individual or Self-Sponsored Learners

STEP ONE: Select your preferred batch / category above

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STEP THREE: In the pop-up page, click on View Cart

STEP FOUR: In the Cart page, click on Proceed to Checkout

STEP FIVE: In the Checkout page, complete the Billing Details and click on Place Order

For corporate-sponsored participants, batch registration, or any questions on the course
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Certificate Verification

All certificates issued by CASUGOL are to individuals who have successfully completed CASUGOL Certification Programs / Executive Workshops and have fulfilled all requirements by demonstrating proficiency in applying the knowledge and skills acquired.

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What You Can Expect

Technology-Based Training

Open-Source Tools

80% Hands-On Exercises / 20% Theory

Designed by Industry Leaders and Subject-Matter Experts

Progressive Learning

Highly interactive, supportive and encouraging

Be recognized as a CASUGOL Certified Professional

What Learners Say

CASUGOL

4.9

Nandito Tan

Its very informative and detailed

Veron Vernando

Pelatihan yang menarik dalam mempelajari design thingking profesional

raja doly sirait

its a fun class and fun teaching skill from the presenter

Nico Tivano

Pengajar nya sangat menyenangkan

hamzah alfitrah

Frankie

Nithish Rao Sivakumar

ramachandran R

Madhumithra Ramesh

Got an hands on experience in digital transformation especially on new trending and revolutionary technologies like AI,ML,Cyber security, IOT, Big data analytics, etc...

ajith v

nice experience and learned a more detailed knowledge

18 udhay babu 4304

Great place to learn

Siva Ram

Aathisankar V

I learnt Digital transformation course which is very iseful

Google User

PRASATH RAJARAMAN

Nice session and very interactive staff

SARAVANA KUMAR

Thanga Tamil Amudhan

Prince R

Ashoka Ganesan

Gopinath Ariputheran

HARISH P

The course was good and helpful

Sivakumar B

Have a question about the course?
Chat with an Education Officer