Customer Service Excellence in the Future World


Course Fee is in Singapore Dollars (SGD)

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  • Duration: 90 Minutes
  • Certification: Participants will receive a Certificate of Completion upon successfully completing the course
  • Who Should Attend: Frontline Customer Service Agents, Retail Professionals, Hospitality Professionals, Call-Centers, Customer Support Managers, Sales and Account Managers, Entrepreneurs, Marketing Professionals, and Anyone interested in Customer Service Excellence in the Future World.

Course Objective

Develop the knowledge and skills needed to provide excellent customer service in a rapidly changing and digital world.

Learn how to build and manage effective customer service teams in a digital environment, including recruiting and training staff and fostering a culture of excellence.


No pre-requisite. Customer Service Excellence in the Future World is suitable for everyone.


No Examination

Course Outline

Topics Covered

In a rapidly evolving business landscape, customer service stands as the linchpin for organizational success. This course delves into the dynamic realm of customer service, addressing the needs of today and tomorrow.

Topics Covered

  • Introduction to Customer Experience in the Future World
  • Effective Communication Techniques
  • Handling of Difficult Customers
  • Embracing Customer Feedback
  • Service Recovery and Retaining Customer Loyalty
  • Customer-Focused Culture
  • Leveraging Technologies to Level-Up Customer Service

Customer Service Excellence in the Future World involves rigorous usage of real-time case studies, hands-on exercises and group discussion

Individual or Self-Sponsored Learners

  • STEP ONE: Select your preferred batch / category above

  • STEP TWO: Click on Add to Cart

  • STEP THREE: In the pop-up page, click on View Cart

  • STEP FOUR: In the Cart page, click on Proceed to Checkout

  • STEP FIVE: In the Checkout page, complete the Billing Details and click on Place Order

For corporate-sponsored participants, batch registration, or any questions on the course
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Certificate Verification

All certificates issued by CASUGOL are to individuals who have successfully completed CASUGOL Certification Programs / Executive Workshops and have fulfilled all requirements by demonstrating proficiency in applying the knowledge and skills acquired.

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