Simplify Your Customer Journey

casugol

$8.00

Course Fee is in Singapore Dollars (SGD)

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Description

Course Information

  • Duration: 90 Minutes
  • Certification: Participants will be awarded a Certificate of Completion upon completing the course
  • Who Should Attend: Anyone interested in acquiring the essential knowledge on how to simplify a customer’s journey and achieving Service Excellence

Course Objective

Acquiring essential knowledge on how to design and simplify your Customer Journey to achieve service excellence.


Topics Covered
  • Understanding the Modern Consumer
  • Business Challenges in Serving the Modern Consumer
  • Defining a Customer Journey
  • Key Steps to Simplifying a Customer Journey
  • Focus on the Customer Experience
  • Prioritizing Simplicity and Remaining Flexible

Simplifying Your Customer Journey involves rigorous usage of real-time case studies, and group discussion


Individual or Self-Sponsored Learners

  • STEP ONE: Select your preferred batch / category above

  • STEP TWO: Click on Add to Cart

  • STEP THREE: In the pop-up page, click on View Cart

  • STEP FOUR: In the Cart page, click on Proceed to Checkout

  • STEP FIVE: In the Checkout page, complete the Billing Details and click on Place Order


For corporate-sponsored participants, batch registration, or any questions on the course
Chat with an Education Officer

Certificate Verification

All certificates issued by CASUGOL are to individuals who have successfully completed CASUGOL Certification Programs / Executive Workshops and have fulfilled all requirements by demonstrating proficiency in applying the knowledge and skills acquired.

Click below to verify certificate

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