Simplify Your Customer Journey


Course Fee is in Singapore Dollars (SGD)

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Course Information

  • Duration: 90 Minutes
  • Certification: Participants will be awarded a Certificate of Completion upon completing the course
  • Who Should Attend: Anyone interested in acquiring the essential knowledge on how to simplify a customer’s journey and achieving Service Excellence

Course Objective

Acquiring essential knowledge on how to design and simplify your Customer Journey to achieve service excellence.

Topics Covered
  • Understanding the Modern Consumer
  • Business Challenges in Serving the Modern Consumer
  • Defining a Customer Journey
  • Key Steps to Simplifying a Customer Journey
  • Focus on the Customer Experience
  • Prioritizing Simplicity and Remaining Flexible

Simplifying Your Customer Journey involves rigorous usage of real-time case studies, and group discussion

Individual or Self-Sponsored Learners

  • STEP ONE: Select your preferred batch / category above

  • STEP TWO: Click on Add to Cart

  • STEP THREE: In the pop-up page, click on View Cart

  • STEP FOUR: In the Cart page, click on Proceed to Checkout

  • STEP FIVE: In the Checkout page, complete the Billing Details and click on Place Order

For corporate-sponsored participants, batch registration, or any questions on the course
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Certificate Verification

All certificates issued by CASUGOL are to individuals who have successfully completed CASUGOL Certification Programs / Executive Workshops and have fulfilled all requirements by demonstrating proficiency in applying the knowledge and skills acquired.

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