To Stay Competitive, Focus on What Your Customers Want

$8.00

Course Fee is in Singapore Dollars (SGD)

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Description

  • Duration: 90 Minutes
  • Certification: Participants will receive a Certificate of Completion upon successfully completing the course
  • Who Should Attend: Anyone interested in To Stay Competitive, Focus on What Your Customers Want.

Course Objective

Develop a customer-centric mindset and recognize the significance of prioritizing customer wants and needs for long-term business success..

Utilize data analytics and customer insights to inform strategic decision-making processes, identifying trends and anticipating customer needs..

Pre-Requisite

No pre-requisite. To Stay Competitive, Focus on What Your Customers Want is suitable for everyone.

Examination

No Examination

Course Outline


Topics Covered

  • Adopting a Customer-centric Approach to Business
  • Strategies to Gain a Deep Understanding of Customer Preference
  • Building Strong and Lasting Relationships with Customers
  • Identifying Marketing Differentiation for Your Company
  • Active Listening to Customer Feedback
  • Need of Agility to Adaptability in Responding to Change
  • Data-Driven Decision Making
  • Instilling a Customer-Centric Mindset Across Organizations

To Stay Competitive, Focus on What Your Customers Want involves rigorous usage of real-time case studies, hands-on exercises and group discussion


Individual or Self-Sponsored Learners

  • STEP ONE: Select your preferred batch / category above

  • STEP TWO: Click on Add to Cart

  • STEP THREE: In the pop-up page, click on View Cart

  • STEP FOUR: In the Cart page, click on Proceed to Checkout

  • STEP FIVE: In the Checkout page, complete the Billing Details and click on Place Order


For corporate-sponsored participants, batch registration, or any questions on the course
Chat with an Education Officer

Certificate Verification

All certificates issued by CASUGOL are to individuals who have successfully completed CASUGOL Certification Programs / Executive Workshops and have fulfilled all requirements by demonstrating proficiency in applying the knowledge and skills acquired.

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