To Stay Competitive, Focus on What Your Customers Want


Course Fee is in Singapore Dollars (SGD)

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  • Duration: 90 Minutes
  • Certification: Participants will receive a Certificate of Completion upon successfully completing the course
  • Who Should Attend: Anyone interested in To Stay Competitive, Focus on What Your Customers Want.

Course Objective

Develop a customer-centric mindset and recognize the significance of prioritizing customer wants and needs for long-term business success..

Utilize data analytics and customer insights to inform strategic decision-making processes, identifying trends and anticipating customer needs..


No pre-requisite. To Stay Competitive, Focus on What Your Customers Want is suitable for everyone.


No Examination

Course Outline

Topics Covered

  • Adopting a Customer-centric Approach to Business
  • Strategies to Gain a Deep Understanding of Customer Preference
  • Building Strong and Lasting Relationships with Customers
  • Identifying Marketing Differentiation for Your Company
  • Active Listening to Customer Feedback
  • Need of Agility to Adaptability in Responding to Change
  • Data-Driven Decision Making
  • Instilling a Customer-Centric Mindset Across Organizations

To Stay Competitive, Focus on What Your Customers Want involves rigorous usage of real-time case studies, hands-on exercises and group discussion

Individual or Self-Sponsored Learners

  • STEP ONE: Select your preferred batch / category above

  • STEP TWO: Click on Add to Cart

  • STEP THREE: In the pop-up page, click on View Cart

  • STEP FOUR: In the Cart page, click on Proceed to Checkout

  • STEP FIVE: In the Checkout page, complete the Billing Details and click on Place Order

For corporate-sponsored participants, batch registration, or any questions on the course
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Certificate Verification

All certificates issued by CASUGOL are to individuals who have successfully completed CASUGOL Certification Programs / Executive Workshops and have fulfilled all requirements by demonstrating proficiency in applying the knowledge and skills acquired.

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