Achieving Customer Service Excellence with Artificial Intelligence
Delve into how AI is revolutionizing customer service and key AI technologies like chatbots, NLP, and predictive analytics that automate tasks and personalize customer interactions.
Explores ethical considerations, data privacy, and how to seamlessly integrate AI with human agents.
- Duration: 4 Hours
- Certification: Participants will receive a Certificate of Completion upon completing the course and passing the examination
Select your preferred batch below
For corporate booking or course customization, Email Us or Speak to our Education Officer
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Pre-requisite
No pre-requisite. Suitable for everyone with and without prior technology experience.
Who Should Attend
Customer Service Managers, Team Leaders, Business Executives, Entrepreneurs, Customer Experience (CX) Professionals, IT Professionals, Artificial Intelligence (AI) Professionals, Marketing, Sales, Consultants, Business Analysts, Product Managers, and Anyone interested in Artificial Intelligence and Customer Service.
Key Features
- Technology-Based Training
- Open Source Tools
- 80% Hands-On Exercises / 20% Theory
- Designed by Industry Leaders and Subject-Matter Experts
- Progressive Learning
- Highly Interactive, Supportive and Encouraging
- Be Recognized as a Casugol Certified Professional
Course Objective
- Acquire knowledge and skills to effectively integrate AI technologies into customer service operations
- Learn how to deploy AI-driven solutions to automate tasks, enhance customer interactions, balance AI and Human interaction and improve overall service efficiency.
Examination
NA
Why Achieving Customer Service Excellence with Artificial Intelligence (AI)?
- Enhanced Efficiency, Productivity, and Personalize Customer Experience with Artificial Intelligence (AI)
- Global Recognition
- Networking Opportunities
- Career Advancement
- Job Opportunities in the Digital Economy
- Increase Earning Potential
Course Outline
Achieving Customer Service Excellence with Artificial Intelligence involves immersive hands-on experiences, thorough utilization of real-world case studies, practical exercises, and collaborative group discussions.
Be Recognized as a CASUGOL Certified Professional
Add Value to your already prolific portfolio a Certificate of Completion from CASUGOL.
Awarded upon completing and meeting all requirements of the course.
Stories from Our Learners
Find out what it's like to take a CASUGOL Course from current and past learners.
Advance Your Business | Career to the Next Level
Face-to-Face and Online Zoom - Live options available. Click on Clear to select your preferred batch.
For corporate booking or course customization, Email Us or Speak to our Education Officer
Click Here for More Info on Course
Need More Information?
Have a question about CASUGOL Courses, Schedule Information, or enrolment?
Chat with an Education Officer or Email: hello@casugol.com
Course Features
- Lectures 6
- Quiz 0
- Duration 4 hours
- Skill level All levels
- Language English
- Students 0
- Assessments Yes
- 1 Section
- 6 Lessons
- 4 Hours
- Achieving Customer Service Excellence with Artificial IntelligenceExplores how AI transforms customer service by automating routine tasks, personalizing experiences, and enhancing customer interactions. Discover some AI tools like chatbots and predictive analytics, ethical considerations, and strategies to balance AI with human touch for optimal customer satisfaction.6
- 0.0Introduction to Artificial Intelligence in Customer Service
- 0.1Core Artificial Intelligence (AI) Technologies in Customer Service
- 0.2Customer Service Workflows with Artificial Intelligence
- 0.3Enhancing Human – Artificial Intelligence (AI) Collaboration
- 0.4Data Governance, Ethical Issues, Data Privacy
- 0.5Measuring the Impact of AI on Customer Service
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