Customer Service Excellence in the Future World
Providing excellent customer service has always been a critical component of business success, but in today’s rapidly changing and digital world, it has become more important than ever. With increasing competition and rising customer expectations, businesses must focus on delivering exceptional customer experiences to differentiate themselves from the rest.
Customer Service Excellence in the Future World
$8.00
Course Fee is in Singapore Dollars (SGD)
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Description
- Duration: 2 Hours
- Certification: Participants will receive a Certificate of Completion upon successfully completing the course
- Who Should Attend: Anyone interested in Customer Service Excellence in the Future World.
Course Objective
Develop the knowledge and skills needed to provide excellent customer service in a rapidly changing and digital world.
Learn how to build and manage effective customer service teams in a digital environment, including recruiting and training staff and fostering a culture of excellence.
Pre-Requisite
No pre-requisite. Customer Service Excellence in the Future World is suitable for everyone.
Examination
No Examination
Course Outline
Topics Covered
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Customer Service Excellence in the Future World involves rigorous usage of real-time case studies, hands-on exercises and group discussion
Individual or Self-Sponsored Learners
- STEP ONE: Select your preferred batch / category above
- STEP TWO: Click on Add to Cart
- STEP THREE: In the pop-up page, click on View Cart
- STEP FOUR: In the Cart page, click on Proceed to Checkout
- STEP FIVE: In the Checkout page, complete the Billing Details and click on Place Order
For corporate-sponsored participants, batch registration, or any questions on the course
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Certificate VerificationAll certificates issued by CASUGOL are to individuals who have successfully completed CASUGOL Certification Programs / Executive Workshops and have fulfilled all requirements by demonstrating proficiency in applying the knowledge and skills acquired. Click below to verify certificate
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What You Can Expect
 Technology-Based Training |
 Open-Source Tools |
 80% Hands-On Exercises / 20% Theory |
 Designed by Industry Leaders and Subject-Matter Experts |
 Progressive Learning |
 Highly interactive, supportive and encouraging |
 Be recognized as a CASUGOL Certified Professional |
What Learners Say
Trainer (Dwayne) is able to make the very tough AI topics and scripts easy to understand conceptually. Very helpful, patient, personalised, and generous with his participants.
Raymond Fong
Practical lessons that can be utilized immediately.
William Ho
Nguyễn Kiều Hải
Khóa học đã cung cấp cho tôi kiến thức cơ bản để tiếp tục nghiên cứu sâu hơn, phục vụ công việc của mình.Cảm ơn Mr. Dwayne Ong và các cộng sự tại Casugol.
Ha Nguyen Huu Trung
i really enjoy the course! Mr.Dwayne is so good in explainaing all question and give so much real case for better understanding.
Missfarah Dilla
Very relevant to my work scope and very essential to build fundamental of data management. Course was easy to understand as many useful hands-on were provided followed up by very engaging discussion session.
Nurul Izzati Mohtar
Interesting & beneficial session on data governance. The trainer was really good.
Ratna Wii
Easy to understand how trainer explain
Idayu Yusof
amiera yusoff
Well experiences trainer and learn real industry practices
Mohd Faizal Mohd Ali
The on-training exercises that are conducted during the training are engaging and help in applying the theoretical information that is been learned. The speaker is also very friendly, knowledgeable and helpful!
Haziq Fitter
Khairi Khalil
Good trainer, would recommend
Hafiz Ariffin
Very good course with a lot of dedicated instructor guidance, well worth your time to attend.
d j
Lesson is beneficial and relavant for me. Best thing is it's in-person lesson and hands-on coding especially for a non-technical person like me!
Jmin Cho
Jason Yew Chang He
It was a fruitful course! The trainer is very professional and the course has a lot of hands on practice.
Qian LI
Very concise training. Straight to the point. More room for improvement; more accurate and complete code in the pdf notes.
James Yen
Excellent trainer. One of the best programming trainings I ever had.
Salvador MG
A quick way to learn a relatively complex subject (Python).
Choon Aw
Great sessions! Interactive class between instructor and participants.
Roland Chua
Great and fruitful course, rich of useful information to road map a structured methodology for Digital transformation.
Osama Attawneh
Claire Cacanindin
Emmanuel Caguimbal
Casugol made python programming easy to learn 🙂 recommended to try out their courses!
Ricky Tan Yuan Sheng
Had a very good 3-days Python Programming Essential training session with Dwayne. While introducing the essence of Python Programming, the course also drills into the basic of programming which helps participant to build up a strong foundation. Thanks for the session.
Jeanne Teen (Jeanne)
Jizhou Yang
Wilasinee Lerdrittipong
Recomended
Vladimir Cvetinovski
Tanapon Phenrat
a helpful training by Dwayne!
Danial Iskandar
It was very informative, full of knowledge and lots of wisdom that can be used in the workplace. It introduces practical approach in implementing design thinking to server customer very well. Thank you.
Lu Skywalk
Jao Del Rosario
Thank you for sharing your knowledge in Data Analytics Essentials and facilitating the sessions for us here at DBS Cebu. The training was very engaging and Dwayne was willing to share his experiences and best practices.I recommend Dwayne and the CASUGOL team!
Jose Macasero
I had zero knowledge about python but I really enjoyed and learned a lot from the sessions. Dwayne is also making sure that he accommodates all our questions. The class was interactive and it was overall insightful. Looking forward to apply my learnings.
Denesse
Nice!
Daniel Chris Moiket
It was a great pleasure to be trained by no less than Dwayne Ong himself. We've been looking for the right training provider here in Cebu for months since there are no provider that has the expertise and right credentials to provide the technical training for Data Analytics and Python. We are glad that we found Casugol. Dwayne did not disappoint. He has the expertise with the subject matter, his examples are customized to the need where the participants can relate. The class was also fun, not boring despite being a technical course. He also promote interactive discussion and we felt comfortable to share and ask questions. Looking forward for more partnership with Dwayne/ Casugol.
Ren Em
I attended the Data Analytics Essentials. It was a lean and efficient one. It has a clear course outline and has lots of hands-on exercises that are easy to understand. Dwayne our trainer is very knowledgeable on the course so it is easy to ask technical questions and layman term’s questions, for sure he can understand you. 🙂 Highly Recommended workshop!
Merlyn Villacorta
Lejandro Juslin Casinto
Learning Python in CASUGOL make it easy by Sir Dwayne, thank you so much.
Philip Vincent Bascar
TM Schulz
Salvador Roel Rubi
The content was organized and easy to follow! Great
Nabilah saifulbahrin
DHAREN NACKEERAN
Yeger Kiju
Henry Chin
李秋龙
Quyen Le Dang
Cường Bùi Hồng
fairulizan horian
Training CDTP
Ts. Mohd Nordin Salleh
lots of new knowledge, big thanks to CASUGOL..!
ABDUL MANAN ABDUL LATIP
More than the certification itself, it’s the learnings from colleagues and groupmates and how it was facilitated by Dwayne are the ones which are more rewarding. Dwayne has a wide range of experiences to share which I truly appreciate! Probably, one of the best training programs we have today!
John Gilbert Garcia
Carlo Bernal
Thank you for the awesome job sharing Digital Transformation and facilitating the sessions.The interactions were very insightful and fun, and tons of learning.3 days of training will not do justice to go through all the topics in depth, but Dwayne did his best and made sure to touch the most important ones. The collective sharing of inputs from the class made it even better. I recommend Dwayne and Casugo team!
Reggie Vallente (RDPS)
Jocelyn Imperial
Ernesto Manuel
Raul Raymond Kapuno
Mylin Sumang
Great course especially for quality practitioners or process improvement specialist who wish to convert there process to be digitally transformed 👍👍👍👍👍
Nikko Paolo Bautista
The Digital Transformation Professional Certification is an enriching program. Dwayne is such an engaging and knowledgeable facilitator. The live program allowed valuable interaction and sharing from the participants adding immense learning to the well structured syllabus. No matter which stage of digital transformation your organization is in, you will learn very important concepts that are readily applicable to you. I particularly like the holistic Digital Transformation Framework which is often neglected.
Ricco Estanislao
It was fun taking the Certified Digital Transformation Professional. It was very engaging and inspiring that you would want to kickstart DX on your organization. It was made very clear that DX should be simple. Focus on the intent and objective and not the nice to have. Thanks Casugol for this.
Ellaine Kris Mendoza
Great training content and delivery!
Carl Dominick CALUB
Training was very engaging, Dwayne was very knowledgeable and always willing to share his experiences and best practices.
Ronan Verdejo
TEOH YAN QIN
Good course. Very detail in explaining programming concepts.
cheng muon cheun
Zega Rahmat
The best pokok e
Frengky Leuape
Was a fun learning session. Mentor was very patient as well and taught everyone until we understand
Ver off
The PPE Class is systematical and easy to learn and understand
Andrianto Zhang
Taufik Faturrahman
Excellent
Cathrine Naomi
Khe ben
Kiki Valentina sianturi (sianturi)
Nice
cheng khai xean
I am attended Digital Transformation Professional online class which is give me astounding new skill and knowledge on how the digital transformation is good in the organization.Kudo's Dwayne and Team. Appreciate it!
izad rahman
Royyan Ammar
Павло Криндач
Great courses giving the most important material
Volodia Motyka
Briefly - great teacher, great course. That was a fun and interesting experience!
Ярослав Степаняк
Very grateful to Dwayne and the team for providing us with an opportunity to learn new interesting stuff at a difficult time like this☺️ Best wishes from Ukraine!
Настя Личак
eko budiharjo
Ahmad Mohd
Michael Tkachenko
The experience is good as the trainer is highly engaging and willing to attend to student who is in need of help when face with challenges to proceed with the exercises.
edward koh
Thank you very much Dwayne for the interesting knowledge sharing during the 4-day Data Governance training.
Mad Yani
This is my first experience attending Data Governance related courses. Found it informative. Have lots of actual example in getting started with DG and up to implementing the DG. The course material is very straight forward and the delivery of the course do full filled my learning objective.
Faroza binti Mohamed Sohor
Irfan Azhari Mohd Salleh
recommended course for digital transformation
jodhi caster
good session
Ee Seng Teo
Ghobi
Jia Wei
Zhi Yu Lim
Teo Chun Hau
BIBIANA PEREZ RIOS CORDOBA
FABIAN GAEL ARIAS JIMENEZ
The trainers are well prepared, they try to give you the information in a simple way to be able to understand all the topics, and if you don't understand something they spend their time until you can solve your doubts
JONATHAN DOMINGUEZ PATIÑO
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