Customer Service Excellence in the Future World

Providing excellent customer service has always been a critical component of business success, but in today’s rapidly changing and digital world, it has become more important than ever. With increasing competition and rising customer expectations, businesses must focus on delivering exceptional customer experiences to differentiate themselves from the rest.

Customer Service Excellence in the Future World

$8.00

Course Fee is in Singapore Dollars (SGD)

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Mode of Delivery

Date

Time / Duration

Clear

SKU: N/A Category: Short Courses Tags: artificial intelligence, data analytics, digital transformation, executive, leadership

Description

Duration: 90 Minutes
Certification: Participants will receive a Certificate of Completion upon successfully completing the course
Who Should Attend: Frontline Customer Service Agents, Retail Professionals, Hospitality Professionals, Call-Centers, Customer Support Managers, Sales and Account Managers, Entrepreneurs, Marketing Professionals, and Anyone interested in Customer Service Excellence in the Future World.

Course Objective

Develop the knowledge and skills needed to provide excellent customer service in a rapidly changing and digital world.

Learn how to build and manage effective customer service teams in a digital environment, including recruiting and training staff and fostering a culture of excellence.

Pre-Requisite

No pre-requisite. Customer Service Excellence in the Future World is suitable for everyone.

Examination

No Examination

Course Outline

Topics Covered

In a rapidly evolving business landscape, customer service stands as the linchpin for organizational success. This course delves into the dynamic realm of customer service, addressing the needs of today and tomorrow.

Topics Covered

Introduction to Customer Experience in the Future World
Effective Communication Techniques
Handling of Difficult Customers
Embracing Customer Feedback
Service Recovery and Retaining Customer Loyalty
Customer-Focused Culture
Leveraging Technologies to Level-Up Customer Service

Customer Service Excellence in the Future World involves rigorous usage of real-time case studies, hands-on exercises and group discussion

Individual or Self-Sponsored Learners

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STEP FIVE: In the Checkout page, complete the Billing Details and click on Place Order

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Certificate Verification

All certificates issued by CASUGOL are to individuals who have successfully completed CASUGOL Certification Programs / Executive Workshops and have fulfilled all requirements by demonstrating proficiency in applying the knowledge and skills acquired.

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What You Can Expect

Technology-Based Training

Open-Source Tools

80% Hands-On Exercises / 20% Theory

Designed by Industry Leaders and Subject-Matter Experts

Progressive Learning

Highly interactive, supportive and encouraging

Be recognized as a CASUGOL Certified Professional

What Learners Say

CASUGOL

4.9

Superb training experience!

NG LAY HONG

Lilian Tan

Elaine Chan Wai Kuen

Nazrul Azmi

Syamil Ani

Very in depth seminar conducted by Mr Dwayne Ong on CDTP course. We appreciate your time and support for the past 2 days on the course. Mr Dwayne was very knowledgeable and offered very valuable information. Great tools to apply for organizations moving towards Digitalizations

Bahagian Pengambilan Pelajar IPT

Very informative class. Participants able to learn latest trend in digital trend

Iman Cipta

It was an amazing experience. A very interesting learning experience outside my expertise

hamizan malek

Nice experience on this training. Thank you.

MengKeong San

Machine learning is very interesting

Nurlaila

Esther Sihuraa

Emanuel Antonius

Learn enjoy with CASUGOL😁

Afri Official

Very nice

Khevind Adrian

ferdy santoni

Jonatan Abednego

Adi Gunawan Lase

Leonardo

Great training experience!

Joshua P. Romero

The integration of case studies into our 2-day training has been instrumental in deepening our knowledge and preparing us to tackle real-world challenges in DX. It has been an engaging and enriching experience! Thank you, Dwayne/ CASUGOL =)

Yvette Halili-De Leon (YHD)

Training delivery was amazing. Complicated and technical concepts were distilled and made simple for participants to easily understand and relate to.Highly recommended for professionals who wants to upskill and bring better value to their respective organizations.

francis nepomuceno

Nandito Tan

Its very informative and detailed

Veron Vernando

Pelatihan yang menarik dalam mempelajari design thingking profesional

raja doly sirait

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