Customer Service Excellence in the Future World

Customer Service Excellence in the Future World


Providing excellent customer service has always been a critical component of business success, but in today’s rapidly changing and digital world, it has become more important than ever. With increasing competition and rising customer expectations, businesses must focus on delivering exceptional customer experiences to differentiate themselves from the rest.




Customer Service Excellence in the Future World

$8.00

Course Fee is in Singapore Dollars (SGD)

Have a question about the course?
Chat with an Education Officer or Email: hello@casugol.com

Select Your Preferred Batch Below:
Convert time your local time zone

Description

  • Duration: 90 Minutes

  • Certification: Participants will receive a Certificate of Completion upon successfully completing the course

  • Who Should Attend: Frontline Customer Service Agents, Retail Professionals, Hospitality Professionals, Call-Centers, Customer Support Managers, Sales and Account Managers, Entrepreneurs, Marketing Professionals, and Anyone interested in Customer Service Excellence in the Future World.
Course Objective

Develop the knowledge and skills needed to provide excellent customer service in a rapidly changing and digital world.

Learn how to build and manage effective customer service teams in a digital environment, including recruiting and training staff and fostering a culture of excellence.

Pre-Requisite

No pre-requisite. Customer Service Excellence in the Future World is suitable for everyone.


Examination

No Examination

Course Outline


Topics Covered

In a rapidly evolving business landscape, customer service stands as the linchpin for organizational success. This course delves into the dynamic realm of customer service, addressing the needs of today and tomorrow.

Topics Covered

  • Introduction to Customer Experience in the Future World
  • Effective Communication Techniques
  • Handling of Difficult Customers
  • Embracing Customer Feedback
  • Service Recovery and Retaining Customer Loyalty
  • Customer-Focused Culture
  • Leveraging Technologies to Level-Up Customer Service

Customer Service Excellence in the Future World involves rigorous usage of real-time case studies, hands-on exercises and group discussion


Individual or Self-Sponsored Learners

  • STEP ONE: Select your preferred batch / category above

  • STEP TWO: Click on Add to Cart

  • STEP THREE: In the pop-up page, click on View Cart

  • STEP FOUR: In the Cart page, click on Proceed to Checkout

  • STEP FIVE: In the Checkout page, complete the Billing Details and click on Place Order


For corporate-sponsored participants, batch registration, or any questions on the course
Chat with an Education Officer

Certificate Verification

All certificates issued by CASUGOL are to individuals who have successfully completed CASUGOL Certification Programs / Executive Workshops and have fulfilled all requirements by demonstrating proficiency in applying the knowledge and skills acquired.

Click below to verify certificate






What You Can Expect




Technology-Based Training



Open-Source Tools



80% Hands-On Exercises / 20% Theory



Designed by Industry Leaders and Subject-Matter Experts



Progressive Learning



Highly interactive, supportive and encouraging



Be recognized as a CASUGOL Certified Professional



What Learners Say

Superb training experience!
NG LAY HONG
NG LAY HONG
Lilian Tan
Lilian Tan
Elaine Chan Wai Kuen
Elaine Chan Wai Kuen
Nazrul Azmi
Nazrul Azmi
Syamil Ani
Syamil Ani
Very in depth seminar conducted by Mr Dwayne Ong on CDTP course. We appreciate your time and support for the past 2 days on the course. Mr Dwayne was very knowledgeable and offered very valuable information. Great tools to apply for organizations moving towards Digitalizations
Bahagian Pengambilan Pelajar IPT
Bahagian Pengambilan Pelajar IPT
Very informative class. Participants able to learn latest trend in digital trend
Iman Cipta
Iman Cipta
It was an amazing experience. A very interesting learning experience outside my expertise
hamizan malek
hamizan malek
Nice experience on this training. Thank you.
MengKeong San
MengKeong San
Machine learning is very interesting
Nurlaila
Nurlaila
Esther Sihuraa
Esther Sihuraa
Emanuel Antonius
Emanuel Antonius
Learn enjoy with CASUGOL😁
Afri Official
Afri Official
Very nice
Khevind Adrian
Khevind Adrian
ferdy santoni
ferdy santoni
Jonatan Abednego
Jonatan Abednego
Adi Gunawan Lase
Adi Gunawan Lase
Leonardo
Leonardo
Great training experience!
Joshua P. Romero
Joshua P. Romero
The integration of case studies into our 2-day training has been instrumental in deepening our knowledge and preparing us to tackle real-world challenges in DX. It has been an engaging and enriching experience! Thank you, Dwayne/ CASUGOL =)
Yvette Halili-De Leon (YHD)
Yvette Halili-De Leon (YHD)
Training delivery was amazing. Complicated and technical concepts were distilled and made simple for participants to easily understand and relate to.Highly recommended for professionals who wants to upskill and bring better value to their respective organizations.
francis nepomuceno
francis nepomuceno
Nandito Tan
Nandito Tan
Its very informative and detailed
Veron Vernando
Veron Vernando
Pelatihan yang menarik dalam mempelajari design thingking profesional
raja doly sirait
raja doly sirait
js_loader





Discover Digital Transformation

Digital transformation is inevitable for businesses and the need to prioritize focus on digital technologies to enhance business performance and customer experience is expected to grow exponentially. Given the growing uncertainty in the world, businesses need to keep themselves abreast of the latest industry trends and best practices on a wide range of topics related to Digital Transformation.

Discover More

Is the course right for me?



Let our learners share their experience with you






We want to make sure you feel great about starting your learning journey with us.
Chat with an Education Officer